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This is What Change Feels Like
Thank you for being part of lasting change. Your generosity will bring hope and practical help where it is needed most.
RECURRING DONATION TERMS AND CONDITIONS
The Recurring Donation is contracted with SupporterHub (and the banking partner Fat Zebra Pty Ltd ACN 154 014 785, APCA User ID Number 50257) and will collect the Instalments due. Outlined are your obligations when undertaking a Recurring Donation arrangement and what our obligations are to you as your Recurring Donation provider.
Debiting your account
- By accepting the terms and conditions, you have authorised us to arrange for funds to be debited from your account.
- We will only arrange for funds to be debited from your account as authorised in the Recurring Donation Request.
- If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.
Amendments by us
We may vary any details of this agreement or a Recurring Donation Request at any time by giving you at least fourteen (14) days written notice.
Your obligations
- It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a Recurring Donation payment to be made in accordance with the Recurring Donation Request.
- If there are insufficient clear funds in your account to meet a debit payment:
- you may be charged a fee and/or interest by your financial institution;
- you may also incur fees or charges imposed or incurred by us; and
- you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.
- You should check your account statement to verify that the amounts debited from your account are correct
Dispute
- If you believe that there has been an error in debiting your account, you should notify us directly or as soon as possible so that we can resolve your query quickly. Alternatively you can take it up directly with your financial institution.
- If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
- If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.
Accounts
You should check:
- Your account details which you have provided to us are correct by checking them against a recent account statement; and
- With your financial institution before completing the Recurring Donation Request if you have any queries about how to complete the Recurring Donation Request.
Confidentiality
- We will keep all information (including your account details) in your Recurring Donation confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
- We will only disclose information that we have about you:
- to the extent specifically required by law; or
- for the purposes of this agreement, including disclosing information in connection with any query or claim.
Our Terms and Conditions
Events and Tickets
The following terms and conditions apply to tickets purchased for Compelled By Love (CBL) events. Tickets entitle the holder to attend the event at the date, time and location stated on the front of the ticket and/or selected at the time of purchase through official sales channels. By purchasing a ticket the buyer and/or the holder agrees to the following:
- It is the responsibility of the buyer to ensure that all details are correct at the time of purchase, especially the event name, date, time and location. The ticket may not be exchanged, refunded or returned except in accordance with Australian Consumer Law.
- CBL reserves the right to vary advertised programs and to add, withdraw or substitute artists and content as necessary.
- The right of admission is reserved including where entry is delayed for late arrivals, refused or where a customer is asked to leave the premises.
- The recording of an event using any device is prohibited unless otherwise advised.
CBL reserves the right to vary these terms and conditions at any time.
Ticket prices are correct at the time of quotation or publication but are subject to change at the discretion of management.
Merchandise
From time to time, CBL may have products available for sale. If you are not satisfied with your product, we are happy to exchange it for a new or alternate one or refund your purchase price. Please contact us to arrange a refund or exchange.
Our Privacy Policy
Introduction and Purpose
Compelled By Love’s (CBL) Privacy Policy exists to affirm our commitment to the privacy of all those associated with our organisation, and to specify guidelines relating to the collection, retention, use and disclosure of personal information.
The privacy of individuals is important to CBL, and therefore we work hard at all times to safeguard personal information and manage it in a professional and responsible way.
The privacy of individuals is important to CBL, and therefore we work hard at all times to safeguard personal information and manage it in a professional and responsible way.
Principles
This policy is guided by the Australian Privacy Principles and based on the following:
- Trust – CBL greatly values each individual that is connected to our organisation. We take very seriously the trust that is placed in CBL and this includes being entrusted with personal information. We always do all we can to protect and uphold that trust.
- Open and transparent management of personal information – this policy is publicly available to ensure that CBL's handling of personal information is known and clearly expressed.
- Permission – CBL collects personal information generally only when this is given by the individual in question, and only from third parties where we have proper permission.
- Necessary – only personal information which is necessary for the functions or activities of CBL is collected.
- Notification – CBL ensures that individuals are either notified or aware that their personal information has been collected.
- Particular purpose – if personal information is collected for a particular purpose, CBL will not use or disclose the information for another purpose, unless the individual has consented to the use or disclosure of information.
- Disclosure – In general, CBL does not disclose personal information to other organisations or individuals.
- Quality – CBL undertakes steps and activities to ensure that personal information collected is accurate, up-to-date and complete. If CBL becomes aware that information is inaccurate or incomplete, we will take steps to correct it.
- Security – personal information collected by CBL is stored on a private organisational server and protected by passwords and restricted access.
- Access – an individual may at any time request their own personal information as held by CBL.
Types of Information Collected
The Privacy Act 1988 defines personal information as:
information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified
individual, or an individual who is reasonably identifiable.
Common examples of personal information include an individual’s name, signature, address, telephone number, date of birth, medical records, bank account details and commentary or opinion about a person.
CBL collects personal information such as name, phone number, address and any other contact details, financial payment details for donations, online activity, preferences, interests in terms of CBL projects and areas of support and conversations that are had over the phone or by email with CBL staff and/or volunteers.
information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified
individual, or an individual who is reasonably identifiable.
Common examples of personal information include an individual’s name, signature, address, telephone number, date of birth, medical records, bank account details and commentary or opinion about a person.
CBL collects personal information such as name, phone number, address and any other contact details, financial payment details for donations, online activity, preferences, interests in terms of CBL projects and areas of support and conversations that are had over the phone or by email with CBL staff and/or volunteers.
How is Information Collected
CBL collect information over the phone, via hardcopy and online forms filled out by individuals, by subscription, as well as when individuals contact us by phone, email or by making a donation.
In general, CBL collect information directly from the individual. Individuals have the right to withhold their personal information, though if you choose to do this you need to be aware it may restrict our ability to engage with you. Instances in which we may collect information from a third party include automatically online via website providers, via financial institutions, updates via Australia Post, through information that is available in public directories and via our online and project partners.
In general, CBL collect information directly from the individual. Individuals have the right to withhold their personal information, though if you choose to do this you need to be aware it may restrict our ability to engage with you. Instances in which we may collect information from a third party include automatically online via website providers, via financial institutions, updates via Australia Post, through information that is available in public directories and via our online and project partners.
The Purpose for which information is Collected
CBL collect personal information in order to facilitate our engagement and partnership with you. This includes enabling us to process donations and issue receipts, provide information about your sponsored student or a particular project, to send newsletters and updates, to tell you more about our work, to update our details, to process applications for volunteering or visiting projects and to encourage you to learn more.
Personal information is collected to assist us with fundraising, advocacy, raising awareness and hosting events. We are interested in you – we may also collect personal information in order to understand what your interests and passions are, your values and opinions, so that we can communicate better with you.
It is also very important to us to protect the partners and communities that we work with – therefore, at times we may collect sensitive information such as a criminal record check, in order to ensure that visitors and volunteers connect with our projects in a safe and positive way.
Personal information is collected to assist us with fundraising, advocacy, raising awareness and hosting events. We are interested in you – we may also collect personal information in order to understand what your interests and passions are, your values and opinions, so that we can communicate better with you.
It is also very important to us to protect the partners and communities that we work with – therefore, at times we may collect sensitive information such as a criminal record check, in order to ensure that visitors and volunteers connect with our projects in a safe and positive way.
Security of Personal Information
CBL stores personal information on password protected servers. Access to personal information by internal employees is restricted and limited to those for whom the information is essential to their ability to help and assist you. All employees know and understand CBL's principals regarding privacy and have signed our Privacy Policy.
Any hardcopy documents containing personal information are kept in restricted areas at CBL's office.
Personal information that is no longer required is permanently deleted.
Individuals need to be aware that third parties accessed via our website, such as links to other websites and donation partners, are not governed by CBL’s Privacy Policy – individuals need to refer to the policies of those third parties.
Any hardcopy documents containing personal information are kept in restricted areas at CBL's office.
Personal information that is no longer required is permanently deleted.
Individuals need to be aware that third parties accessed via our website, such as links to other websites and donation partners, are not governed by CBL’s Privacy Policy – individuals need to refer to the policies of those third parties.
Credit Card Details
CBL do not collect credit card details of our donors. Credit card donations are received through a third-party fundraising platform, SupporterHub, and, who possess their own security certification and verification. CBL comply with legislation relating to credit card details and under no circumstances is donor credit card information held or stored within CBL.
Disclosure of Personal Information
In general, CBL do not disclose personal details to anyone else – in particular, we do not rent, exchange or sell mailing lists of our supporters to other organisations. There are occasions, however, when personal details will be disclosed to others – these include external service providers such as IT services and government authorities, financial institutions, accountants and accounting software, and our overseas partner offices.
Correction and Removal of Personal Information
Individuals can request to be removed from CBL's contact list or database at any time by contacting us using the details provided at the end of this policy. Regarding email communication, individuals can unsubscribe at any time using the link provided.
Individuals can access and change their personal information by contacting CBL.
Individuals can access and change their personal information by contacting CBL.
CBL endeavour to keep personal information up to date by providing opportunities for individuals to notify us of changes and by confirming details when possible.
Retention of Personal Information
CBL will generally retain personal information until such time that an individual requests their information be removed, or if we become aware that the information we have is incorrect and we are unable to update it.
Changes to this Policy
CBL reserves the right to amend or update this policy at any time without notice. The revised policy will be available on our website.
This policy updated April 2024.
This policy updated April 2024.
Contact Details for Enquiries or Complaints
If you have any questions about CBL's Privacy Policy, wish to update your personal details, or have a complaint regarding CBL's management of personal information, please contact us using one of the methods listed below.
Phone +61 3 8769 7203
Email info@cbl.org.au
Mail Attention: Privacy Officer
Compelled By Love
25-39 Hydrive Close
Dandenong South VIC 3175
Phone +61 3 8769 7203
Email info@cbl.org.au
Mail Attention: Privacy Officer
Compelled By Love
25-39 Hydrive Close
Dandenong South VIC 3175
Refund Policy
Due to the nature of charity donations, refunds are given at the discretion of our management.
Please make sure that the amount you enter is the amount you wish to give. In the event of an incorrect amount being entered, or if the donation is made accidentally or there is an extremely unusual circumstance, please contact us.
We will review the request and respond. We will refund if there was a system error with the donation processing.
If a donation is refunded, the associated tax receipt is no longer truthful so it should be shredded and destroyed.
